ERP Based Business Process Reengineering in a Human Resources Department: A Case Study Approach

Modern organizations are constantly facing new challenges regarding the reengineering of their business departments and processes. By the term Business Process we mean the profile of specific methods that can be employed to perform specific business tasks. In general, each Business Process is uniquely tailored to the organization it applies. Therefore, the resolution of a Business Process related problem is typically carried out with custom methods developed within organizations. In this paper we propose the use of Enterprise Resource Planning (ERP), as the basis for reengineering a business department and effectively the Business Process that it carries through. We discuss the application of ERP in the reengineering of the Business Process of a real world organization department (a Human Resources (HR) Department), which lead to a significant productivity enhancement.